Return Policy

Return Policy

  1. Consumer Rights
  1. In accordance with Romanian consumer protection laws, our customers have the right to return purchased products within 14 calendar days of receiving the order.
  1. General Return Conditions

2.1 Products can only be returned if they are in their original condition, unused, undamaged, and accompanied by the original packaging and all accessories.

2.2 The customer is responsible for returning the products in the original packaging, ensuring that they are well protected during return shipping.

2.3 Product returns will be at the customer's expense, and shipping costs will not be refunded, except in cases where the product was received defective or the wrong product was delivered.

III. Return Procedure

3.1 To return a product, the customer must contact our customer service department at info@glitteratishop.com within 14 days of receiving the order.

3.2 After completing the return form received, the customer will receive additional instructions on how to return the products.

  1. Inspection and Refund

4.1 After receiving the returned products, our team will inspect them to ensure that they meet the return conditions.

4.2 If the return is accepted, Glitterati Shop will issue a refund for the value of the products within 14 days of receiving them. The refund will be issued using the same payment method used to purchase the products.

  1. Defective or Incorrectly Delivered Products

5.1 In the event that a product is received defective or if the customer received the wrong product, they are requested to immediately contact our customer service department at info@glitteratishop.com, providing detailed information and photos of the issue.

5.2 Glitterati Shop will bear the shipping costs for the return of defective or incorrectly delivered products.

We aim to provide high-quality service to our customers and are available for any other questions regarding products, their proper use, and return procedures.

For any questions or concerns, please contact us at

info@glitteratishop.com

or at the following phone numbers

Cristina: 0725 326 627

 

Thank you for your understanding and cooperation, and we hope you enjoy our jewelry.